The eCommerce market is growing by leaps and bounds, with the ease and convenience of online shopping being recognized by more and more people. Today, the number of online stores is estimated to be between 12 and 24 million. Naturally, the competition is fierce, and eCommerce businesses are seeking ways to gain a competitive advantage.
However, there is a side to every online store where you can stand out from among the competitors - customer service. Let’s admit it, with millions of eCommerce websites out there, it’s not easy to be unique and recognizable. And here, excellent customer service may be that thing that tips the scales towards you, or your competitor, if the service is not that great.
Let’s see what you can do to improve customer service in your Magento store.
https://www.mageplaza.com/blog/build-customer-service-magento-store.html